We stand by our signature It’s simple. The Westfield Signature SeriesSM Hotel Program is
about the value we deliver based on our direct knowledge of the
hotel industry. We understand your business, your goals and the
challenges you must overcome to be successful.
We’ve walked a mile in your shoes. Westfield owns and selfoperates
Westfield Inn, a highly acclaimed small luxury hotel
situated on the main campus of our company headquarters. Our
firsthand knowledge of destination lodging, dining, conferencing
and entertaining lends great insight in anticipating precisely what
a hotel’s insurance program should include. This experience sets us
apart and identifies Westfield as a leader.
The Westfield Signature Series Hotel Program takes you beyond
traditional insurance coverage and provides a comprehensive
program customized to meet your unique needs. Special features
and services await you as our uniquely designed “signature”
product protects you from the specific insurance issues you face.
Rest easy, you’re with Westfield. We stand by our name. And
our promise of protection gives you the peace of mind you want
and deserve.
Sharing Knowledge. Building Trust. That’s the Westfield way.
H O T E L P R O G R A M
Westfield is an insurance, banking and related financial services group of businesses. Our winning vision
embraces innovation and opportunities in a changing world.
Our strength comes through relationships we have built with employees, business partners and customers.
The product we offer our customer is peace of mind and our promise of protection is supported by a
commitment to service excellence provided by an exceptional team of diverse people.
Our success will be based upon sharing knowledge, building trust, ethical conduct, financial integrity and
respect for people.
Rest easy, you’re with Westfield
We stand by our signature It’s simple. The Westfield Signature SeriesSM Hotel Program is
about the value we deliver based on our direct knowledge of the
hotel industry. We understand your business, your goals and the
challenges you must overcome to be successful.
We’ve walked a mile in your shoes. Westfield owns and selfoperates
Westfield Inn, a highly acclaimed small luxury hotel
situated on the main campus of our company headquarters. Our
firsthand knowledge of destination lodging, dining, conferencing
and entertaining lends great insight in anticipating precisely what
a hotel’s insurance program should include. This experience sets us
apart and identifies Westfield as a leader.
The Westfield Signature Series Hotel Program takes you beyond
traditional insurance coverage and provides a comprehensive
program customized to meet your unique needs. Special features
and services await you as our uniquely designed “signature”
product protects you from the specific insurance issues you face.
Rest easy, you’re with Westfield. We stand by our name. And
our promise of protection gives you the peace of mind you want
and deserve.
Sharing Knowledge. Building Trust. That’s the Westfield way.
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Protection highlights
How would you like to have an insurance program designed
specifically with your goals in mind? With Westfield you will.
Along with many enhanced additional coverages and coverage
extensions that benefit any business, you gain peace of mind
knowing that Westfield will protect your business and your
overnight guests from losses that can occur in your hotel.
• Customer inconvenience remuneration expense
• Coverage for your guests’ property
• Delivery errors and omissions
• Service errors and omissions
• Equipment breakdown coverage (if eligible)
Responsive claims service
Wouldn’t it be great to have a claims representative who takes
the time to explain the process for settling your claim and
responds to your concerns? With Westfield you do.
Westfield Insurance provides peace of mind through its excellent
claims service. We are committed to delivering service that is
prompt, fair and professional.
Westfield’s claims department is proud to provide a claims staff
with the knowledge to handle a wide range of losses involving
exposures related to the hotel industry. Our claims professionals
have the expertise and authority to deliver superior claims
service.
• Local claims service
• Claims Account Manager assigned to manage the
claims activity of our more complex businesses
• 24/7 availability for emergencies and large losses
• Proactive workers’ compensation program
Westfield’s claims professionals know how difficult it can be
when you experience a loss. Our claims representatives will
take the time to examine coverage, answer questions and pay
covered claims accurately. Fair and equitable claims service is
always a reason to select Westfield as your insurance carrier.
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Custom billing made to order
Did you ever think “flexible” could describe your insurance bill?
With Westfield it does.
From small business to large business, we offer a flexible
approach to billing. At Westfield, we want to make your
insurance experience convenient and worry-free. Our billing
program is one way we do this. Our knowledgeable and friendly
staff is ready to “serve” you.
For smaller businesses, you can choose your due date and pay
plan (monthly, quarterly, semiannually or annually) ... and change
it anytime.
For larger businesses, you can get customized billing plans to
meet your specific needs and business cycles.
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Risk control services
Do you ever wish you had help identifying loss-causing
conditions in your workplace? With Westfield you do.
We can assist you in improving your operations and controlling
the conditions responsible for injuries, damage and waste.
Westfield risk control services stress the value of preventing a
loss before it occurs. We do this by establishing results-oriented
goals and objectives based on the nature and needs of your
business.
Westfield customers have access to online tools for risk
assessment and best practices in safety. We provide you with
discounts on proven-effective tools from leading safety services.
To benefit from this useful information simply visit us at www.
westfieldinsurance.com.
Westfield Insurance and your independent agent are committed
to offering affordable safety solutions, allowing you to focus on
what you know best – your business.
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Are you covered?
Questions to consider when discussing your insurance needs
with your independent agent ...
• Are you covered if an overnight guest is injured
while being transported in one of your vehicles?
• Do you have coverage if a guest trips over a
cord left by housekeeping across a hallway?
• Who will pay if a customer is injured by a defective
gift or souvenir purchased at your hotel?
• Will your employees be taken care of
if they are injured on the job?
• Will your cash or furnishings be replaced if there is
a robbery? Who will compensate guests for their
property that is stolen in a robbery? What if an
employee uses a hotel guests’ credit card number?
• With all of the fire sources found in a hotel, will
you be able to rebuild your establishment and
furnish it if everything is destroyed by fire?
• Will you be responsible if an employee serves
too much alcohol to a patron who later
causes bodily injury or property damage?
• Hotels rely heavily on heating and air conditioning
systems. Who will pay the cost to repair a
breakdown and replace perishable goods that
are destroyed as a result of the breakdown?
The Westfield Signature Series Hotel Program. Coverages built
with your specific needs in mind.
We know your business because
we’re in the business
Who better to trust with your insurance protection than a
company that really knows your business?
Originally constructed in 1835, rebuilt in 1982 and renovated
in 2006, the Georgian-style Westfield Inn has lavishly appointed
suites and a host of modern amenities. The 64-room Inn has a
rich tradition of service and style that has welcomed guests for
generations.
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The information provided on products and/or services described are intended to present a general overview. These materials are not intended to be a substitute for the guidance of your
independent insurance agent or other professional advisors. This is not an offer to sell insurance and does not constitute a binding contract. All applications for insurance are subject to normal
underwriting standards and guidelines applicable to your risk. Westfield Insurance reserves the rights to change any of the terms and conditions or availability of products and services. Only
the relevant insurance policy and declaration page can provide the actual terms, coverages, amounts, conditions, and exclusions for an insured. Products and services may not be available in
all states. Please consult with your independent agent for specific coverages conditions and exclusions as well as information on our other fine products from Westfield.
One Park Circle • Westfield Center, Ohio 44251 • 1.800.243.0210 • www.westfieldinsurance.com
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